Refund policy

Refunds, Returns & Exchanges

How can I cancel my order?

Orders may be cancelled by contacting hello@silverlight.store. Orders that are already processed may not be cancelled‚ and you may need to wait until you receive the item in order to return it.

Do you allow for exchanges?

Yes! Exchanges are available on all orders. Items to be exchanged must be undamaged, unworn and in original packaging. If you would like to exchange your item, please contact us at hello@silverlight.store.

What is your return policy?

We love the products we make and think you will, too. In fact, we’re so confident that you’ll love your Silverlight product that we’ll even cover the cost of return shipping if you choose not to keep your item. We have a lifetime satisfaction guarantee. If you would like to return an item please reach out to hello@silverlight.store. After your returned item has been received we can send a replacement or issue a refund. Refund requests received within 90 days of purchase will be issued to the original form of payment when available. Refunds processed beyond 90 days will be issued via Silverlight store credit for future purchases.

What should I do if I’m not satisfied with an item?

We got you covered! We stand 100% behind our products, goods and services and pay great attention to detail in everything we do. We strongly believe you’ll be happy with your purchase. We believe in the quality of our products so much, that every product from Silverlight is covered by an unconditional lifetime satisfaction guarantee. If you’re not satisfied with any item, simply return it to us at any time for an exchange or refund of the purchase price, no questions asked.

What is not covered by the lifetime satisfaction guarantee?

Our guarantee is there to make sure that any issues with our products are covered. We don’t cover returns that are not because of dissatisfaction with our items. This includes things like damage or shrinking due to heat, things like dog chews or losses after the item has been delivered. We also don’t support ordering more sizes than needed and returning the ones that do not fit, as this is a damaging practice to our business and the environment.